Returns & Exchanges

At 49th Parallel, we want you to enjoy every cup, but due to the perishable nature of coffee, we cannot accept returns on roasted beans. If you are unsatisfied with your order or have issues with your brewing equipment, please contact our team within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and a brief explanation of the issue regarding your coffee or equipment.

• 2.
  Quality Assessment

  For damaged goods or equipment malfunctions, please attach a photo or video so our technicians can evaluate the claim.

• 3.
  Return Authorization

  If your equipment return is approved, we will provide a prepaid shipping label and instructions for returning the item in its original packaging.

• 4.
  Refund or Replacement

  Once we receive your item or verify your coffee concern, we will issue a full refund to your original payment method or ship out a replacement immediately.